Privacy Policy

Quality Lead is operated by Lead512 LLC, 13359 N Highway 183, Suite 406-1317, Austin, TX 78750. This policy explains what we collect, why, and what we do and do not do with it.

We collect three kinds of information.

• Account information you give us when you sign up — your name, business name, email address and, if you choose to provide it, a mobile number.
• Conversation data from the chat assistant running on your website: what visitors type, the contact details they choose to share, and the resulting lead records. This belongs to your business and is kept inside your organization.
• Technical information such as IP address, browser user agent and timestamps — used to keep the service running, to prevent abuse, and to record consent.

To operate the service: qualifying and delivering leads to you, routing live conversations to your agents, sending the notifications you asked for, and billing your subscription. We also use aggregate, non-identifying usage data to improve how the assistant performs.

If you opt in — for example on our text-alerts page at qualitylead.ai/sms — we send text messages to the mobile number you provide: new-lead alerts for your business and occasional service notices. Signing up for texts is optional. Your account, your chat assistant and every other part of the service work the same whether or not you do.

• Message frequency varies based on how much activity your account sees.
• Message and data rates may apply.
• Reply STOP to any message to opt out at any time, or reply HELP for help.
• No mobile information — including your phone number and your SMS opt-in or consent — is shared with third parties or affiliates for marketing or promotional purposes. This information is used only to deliver the messages you asked for.
• Mobile carriers are not liable for delayed or undelivered messages.

We keep a record of each opt-in — the number, the exact wording shown to you, the date and time — so we can show what you agreed to if it is ever questioned.

We do not sell personal information. We share it only with service providers who make the product work — hosting, email delivery, SMS delivery, payment processing — and only to the extent needed to perform that function, or where the law requires it.

As stated above, we never share mobile numbers or SMS consent with third parties for their own marketing.

Each customer's data lives inside their own organization. One customer cannot see another customer's leads, conversations, settings or contacts.

We keep account and lead data for as long as your account is active and for a reasonable period afterwards. Consent records — including SMS opt-ins and TCPA consent captured in chat — are retained longer, because their whole purpose is to be produced later if a complaint arises.

You can reply STOP to any text message to stop receiving them. You can ask us to correct or delete your account information by writing to support@qualitylead.ai. Some records, such as consent logs and billing history, are kept even after deletion where we are required to.

If we change this policy we will update the date at the top. Changes apply going forward; they do not alter what an existing consent record says you agreed to at the time.